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IT Service Management ISO 20000

IT service management ISO 20000

Optimize your IT service management with our ISO 20000 certification

Chapters in standard ISO 20000
The chapters of standard ISO/IEC 20000

IT areas visible to the customer require special attention. Efficient management of your IT management systems must be ensured and monitored. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework.

Our experts audit your IT management system according to ISO/IEC 20000, the international standard for service management. As a management system, the ITSMS follows the plan-do-check-act cycle (PDCA) as well as the concept of continuous improvement. With the aid of standardized IT procedures, you build service processes that provide optimal support to your IT organization and meet your business needs. All necessary measures and methods for developing these service processes are referred to as IT service management. You will also find more information about our service in our FAQ about our ISO/IEC 20000 standard.

With an ISO 20000 certification you can improve your IT service management system and create customer confidence in the services you offer.

Learn more about optimizing your IT service management with certification as per ISO 20000. Make an appointment with our experts today!

Continual improvement of your IT service management system with ISO/IEC20000

QMS ISO 20000 – TÜV Rheinland

Manage the continual improvement of your IT service management with certification according to the international standard ISO/IEC 20000. By improving the efficiency and reliability of your IT organization you will reduce costs and lower the risks of service errors. Additionally, your company will benefit from reduced customer audits, increased efficiency, and ultimately increased productivity.

You can also benefit from the valuable advantage with our certification offers. Our certification to ISO 2000 will offer your customers confidence in your service and allow you to better manage your IT infrastructure.

Get your certification according to ISO 20000 in just a few steps

Our experts help you lastingly optimize your IT service management. On the basis of defined performance indicators, you can check its status at any time and initiate possible improvements and changes. Certification involves the following steps:

  1. Pre-audit
  2. Documentation review
  3. Certification audit: Effectiveness check for your IT service management system (ITSMS)
  4. Certificate issue and entry in our online certificate database Certipedia
  5. Annual surveillance audits
  6. Recertification after three years and documentation of the continual improvement process

ISO 20000 – TÜV Rheinland

Your competent partner for certification of your IT service management system according to ISO 20000

We are your partner for your certification of your management system as per standard ISO 20000. Our experts have extensive experience and provide you with support.

Our internationally recognized certification can assist you in market access and it is entered in Certipedia, our certificate database that is updated daily.

Any more questions about certification as per ISO 20000? Contact our experts today!

Answers to common questions about certification according to ISO 20000

pdf FAQ – IT service management as per ISO 20000 203 KB Download

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