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Service Management ISO 20000

Service Management ISO 20000

Amendment 1: Changes of ISO standards regarding Climate Change

pdf Amendment 1 504 KB Download

Optimize your service management with our ISO 20000 certification

Chapters in standard ISO 20000
The chapters of standard ISO/IEC 20000

Areas visible to the customer require special attention. Efficient management of your management systems must be ensured and monitored. With our certification of your service management system (SMS) according to ISO 20000, you can ensure your customers excellent and reliable service.

Our experts audit your management system according to ISO/IEC 20000-1:2018, the international standard for service management. As a management system, the SMS follows the plan-do-check-act cycle (PDCA) as well as the concept of continuous improvement. With the aid of standardized procedures, you build service processes that provide optimal support to your organization and meet your business needs. All necessary measures and methods for developing these service processes are referred to as service management.

With an ISO 20000 certification you can improve your service management system and create customer confidence in the services you offer. Learn more about optimizing your SMS with certification as per ISO 20000.

The ISO 20000 revision: Our experts will answer important questions about ISO 20000:2018.

pdf FAQs on the revision of ISO 20000 267 KB Download

Continual improvement of your service management system with ISO/IEC 20000

QMS ISO IEC 20000 – TÜV Rheinland

Manage the continual improvement of your service management with certification according to the international standard ISO/IEC 20000. By improving the efficiency and reliability of your organization you will reduce costs and lower the risks of service errors. Additionally, your company will benefit from reduced customer audits, increased efficiency, and ultimately increased productivity.

You can also benefit from the valuable advantage with our certification offers. Our certification to ISO 2000 will offer your customers confidence in your service and allow you to better manage your infrastructure.

Get your certification according to ISO 20000 in just a few steps

Our experts help you lastingly optimize your service management. On the basis of defined performance indicators, you can check its status at any time and initiate possible improvements and changes. Certification involves the following steps

  1. Pre-audit
  2. Documentation review
  3. Certification audit: Effectiveness check for your service management system (SMS)
  4. Certificate issue and entry in our online certificate database Certipedia
  5. Annual surveillance audits
  6. Recertification after three years and documentation of the continual improvement process

Process of an ISO 20000 certification with our experts – TÜV Rheinland

Your competent partner for certification of your service management system according to ISO 20000

We are your partner for your certification of your SMS as per standard ISO 20000. Our experts have extensive experience and provide you with support.

Our internationally recognized certification can assist you in market access and it is entered in Certipedia , our certificate database that is updated daily.

Any more questions about certification as per ISO 20000?

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Remote auditing and certification

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