It is the goal of the TÜV Rheinland Group to provide a high level of service to our customers. If you believe that we have failed to match your level of expectation, please do not hesitate to contact us through our complaints and appeals system. We take your criticism seriously and are glad to have the chance to improve our service delivery.
A complaint will be reviewed by an independent function and assigned to respective persons/management roles for quick and secure handling. After the complaint or appeal has been processed the party lodging the complaint receives a final answer.
You may lodge an appeal if you want TÜV Rheinland to reconsider a decision made regarding the conformity assessment services provided by us. The appeal will be sent to the certification body manager who will register it and provide confirmation of receipt to the appellant. The appellant may ask for an impartial review. The appeal is then referred to the Appeals Review Board. If the party requesting the appeal objects to the members of the Appeals Review Board the appeal is referred to the Advisory Board for review and resolution.