Satisfied guests return and gladly recommend your restaurant or hotel to others. Obtain a neutral look from outside and thereby improve your quality standards even further. Our auditors examine your establishment – incognito and from a guest’s point of view. Thus you learn more about the strengths and weaknesses of your operation and receive an individual assessment from our experts, including specific suggestions for improvement.
In preparation for the mystery check, our auditors investigate previously agreed criteria, such as your website or telephone booking service. At this point, objective facts, such as telephone access and the processing times of offers and especially soft skills such as the employee friendliness are assessed.
The mystery check in tourism covers the utilization of your offers (e.g. hotel accommodation, restaurant or spa use) and ends with a final discussion.
With independent mystery checks by TÜV Rheinland you can
Our experts at TÜV Rheinland welcome your questions and are available for further information on our mystery checks.
1. Define the criteria (optional)
Together we determine the criteria with which our inspectors will later put your restaurant or hotel under the microscope: from internet or telephone reservations to check-out. Our experienced auditors will advise you on the selection.
2. Mystery check
As an anonymous guest our auditor checks if your service is meeting up to your quality standards. We evaluate, for example, telephone availability and the processing times of quotations as well as soft factors such as the friendliness of your staff.
You receive the results of our mystery checks in a detailed report with photographic documentation giving you additional, specific advice on possible improvements.