It is the goal of the TÜV Rheinland Egypt to provide a high level of services at all times to its customers.
If you believe that we have failed to match your level of expectation, please do not hesitate to send us your complaint / feedback. It will help us to improve our service delivery in the future.
Complaints / feedbacks raised by clients are generally received thru e-mail, phone, customer satisfaction survey or personal interaction between TÜV Rheinland Egypt employee and the client. Complaints are recorded in timely manner in an online system and immediately brought to the attention of the respective department Manager.
All complaints will be:
No discriminatory actions against the complainant will be initiated against submission, investigation and decision on complaints.
For sending complaints and for further information on the process, please contact us on Customer-Support@eg.tuv.com
|Detailed Process Flow - Complaint Management Process||344 KB||Download|