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Complaints and Appeals

Complaints and Appeals

Complaints and Appeals

Customer Complaints Handling Process (flow chart)

It is the goal of the TÜV Rheinland Group to provide a high level of service to our customers. If you believe that we have failed to match your level of expectation, please do not hesitate to use our publicly available complaints and appeals system. This will help us to improve our service delivery in the future.

For sending complaints or appeals, please use the form below, or if you prefer to speak directly to us, you may call us at: +61 3 9450 1451