Quality management system according to ISO 9001

ISO 9001: Make a Difference with a Certification for your Quality Management System

Your business distinguishes itself with top offers, efficient structures and excellent service? However, that’s what your competitors also claim. On what basis should the customer form a sound judgment? The answer: demonstrate your strengths with a neutral documentation of your quality management. The ISO 9001 standard for quality management systems is understood and recognized worldwide. Document your quality awareness with a TÜV Rheinland certification of your quality management system in accordance with ISO 9001.

Well-designed work processes contribute significantly to the quality of your products or services. An effective quality management takes into account the specific needs and perspectives of your business. Through its process orientation, a quality management system (QMS) according to ISO 9001 is particularly suited for all industries and businesses from start-ups to global corporations, and therefore, includes you.

Continuous Improvement of the QMS

Flexible Framework for Continuous Improvement

A QMS certified according to ISO 9001 specifies who is responsible for which quality-related activities and which procedures are to be complied with. The standard requires a control circuit that provides constant further development in terms of a continuous improvement process (CIP). This ensures that quality orientation is not a one-off exercise but is lived by each of your employees every day.

The revised version of the ISO 9001 standard will emphasize a continuous improvement even more. Learn more about the revision on our information page under "ISO 9001:2015 Revision – Quality Management of the Future."

Your Benefits of a ISO 9001 Certification

With a certification of your quality management system in accordance with ISO 9001 by TUV Rheinland:

  • Improve your market access opportunities and gain a competitive advantage.
  • Increase the efficiency within your organization.
  • Reduce errors and complaints.
  • Generate trust with your customers.
  • Increase the customer orientation of your business.
  • Achieve significant cost savings.
  • Improve your processes and structures sustainably.
  • Motivate their employees through better communication and readily available information.

Our experts are happy to answer any questions and provide additional information on the ISO 9001 certification.

Procedure for the ISO 9001 Certification

  1. Pre-audit (optional)
    The auditors perform a preliminary assessment. They determine if and which requirements of ISO 9001 standards have already been implemented in your company.
  2. Certification audit
    The certification process proceeds in two stages. The audit team examines if the documentation of your management system already complies with the standard. Subsequently you demonstrate the practical application and effectiveness of your management system.
  3. Issuing the certificate
    After a successful certification process your company receives the certificate. It certifies compliance with the standards and operability of your management system. Furthermore your company will be included in our online certification database “Certipedia” and you can advertise your certified sustainability with the official TÜV Rheinland seal. Further information under "Advertise with TÜV Rheinland".
  4. Control audits
    With annual control audits we check the continuous optimization of processes and whether compliance with the ISO 9001 standards has been maintained.
  5. Certification renewal
    With a renewal of the certification before the expiration of three years, you permanently extend your continuous improvement process and document your commitment to partners and patients.

Please note: From March 2017, an initial certification will be possible only under the new ISO 9001:2015. Learn more about the revision on our information page under "ISO 9001:2015 Revision – Quality Management of the Future.”

ISO 9001 is revised!

The international quality management standard ISO 9001 was agreed to be revised in 2012. The revised version, ISO 9001:2015, was published in September 2015 and replaces ISO 9001:2008. To help you prepare for the new requirements we have published details of the changes on our information page under "ISO 9001:2015 Revision – Quality Management of the Future.”


What are the Main Objectives of ISO 9001?

  • To offer a systematic approach for increasing customer satisfaction.
  • To create an opportunity to demonstrate the ability to consistently provide products / services that fulfills the requirements of customers, authorities and laws.

  • How is ISO 9001 structured?
    • The ISO 9001 is structured in terms of an action cycle of

      • Production / service delivery
      • Measurement and analysis of the essential processes
      • Evaluation of the measured data and decision on the measures of improvement
      • Provision of resources to implement the measures
      • Improved production / service delivery

  • What are the general terms and conditions of ISO 9001?
    • The requirements of ISO 9001 are based on the eight principles of quality management:

      • Customer orientation
      • Leadership / company management
      • Involvement of employees
      • Process-oriented approach
      • System-oriented management
      • Continuous improvement
      • Factual approach to decision making
      • Mutually beneficial supplier relationships

  • Display all

What Requirements Does ISO 9001 Place on your Quality Management System?

For a ISO 9001 certification, your quality management system must meet the following requirements:

  • Process orientation:
    Tasks are regarded as processes which should deliver results and, therefore, require inputs. In doing so, the desired result (output) is strategically planned and implemented.
  • System orientation:
    Your company learns to understand the interdependencies of all processes and to recognize and operate them as a system.
  • Continuous improvement:
    It is the central task of your company to continuously improve. Measures follow the model “plan - do - check – act”.
  • Factual approach to decision making:
    Decisions you make are based on the systematic analysis of data and information.

  • Requirements on your company and employee management:
    • Management:
      Your company's management establishes harmonized objectives and the internal organization. Thus, employees can fully concentrate on achieving the goals set for them.

      Involvement of employees:
      Employees are involved in the quality management process so that they can use their skills for the benefit of the company.

  • Requirements on your relationships with customers and suppliers:
    • Customer orientation:
      Your company understands the needs of its customers. You want to meet and even surpass their requirements.

      Mutually beneficial supplier relationships:
      Your company and its suppliers are interdependent. You create win-win situations that increase the value added of both sides.

  • Further requirements on management and employees?
    • Management:
      Your company's management establishes harmonized objectives and the internal organization. Thus, employees can fully concentrate on achieving the goals set for them.

      Involvement of employees:
      Employees are involved in the quality management process so that they can use their skills for the benefit of the company.

  • Further requirements for customer and supplier relationships?
    • Customer orientation:
      Your company understands the needs of its customers. You want to meet and even surpass their requirements.

      Mutually beneficial supplier relationships:
      Your company and its suppliers are interdependent. You create win-win situations that increase the value added of both sides.

  • Display all

Further Information on the ISO9001 Certification

In order to get an impression of the work of TÜV Rheinland regarding the ISO 9001 certification, we provide other information in the form of references, brochures, press releases and leaflets.