ISO 29990: Quality Management for Learning Service Providers
Are you a learning provider who offers non-formal education or training? Then ISO 29990 is the right quality management for you. If you are a service provider for the employment office, you need a certification in compliance with the "Further Training Approval Ordinance" (AZAV: Akkreditierungs- und Zulassungsverordnung Arbeitsförderung). If you work as a service provider in learning and further education, ISO 29990 offers itself as a basis for a quality management system. The internationally recognized standard is similar to the quality management standard ISO 9001, however, is targeted exclusively to learning service providers or business units of companies that deal exclusively with the subject of learning and education.
A certification according to ISO 29990 is particularly suitable for educational institutes and academies, in-house training facilities, trade schools, vocational schools, colleges and universities. The focus of the ISO 29990 standard is learning programs and processes. The standard represents a universal quality model in order to develop, plan, implement and evaluate education programs. Among the known requirements of a quality management system are the documentation of financial and risk management.
Your Benefits with a Certification According to ISO 29990
- As a learning service provider, you establish a common quality model.
- All learning service providers create a common, global reference for its customers in the design, development and implementation of learning and further education.
- Place your learning competence center stage.
- You increase your market presence and your chances because the standard will support trainees in their selection of.
Our experts are readily available for questions and additional information about the ISO 29990 certification.
Procedure for an ISO 29990 Certification
1. Pre-audit (optional)
The auditors conduct a preliminary assessment. You determine if and which requirements of the ISO 29990 standard are already implemented in your company.
2. Certification Audit
The certification procedure proceeds in two stages. In doing so, the audit team checks, among other things, whether the documentation of your management system meets the requirements of ISO 29990, whereupon you demonstrate the practical application and effectiveness of your quality management system.
3. Issue of Certificate
After successful completion of the certification procedures, your company receives the certificate for a quality management system according to ISO 29990. It certifies compliance with the standards and effectiveness of your quality management system. In addition, your company will be included in our online public certificate database ( Certipedia ) and you can advertise with the TÜV Rheinland seal for your certified sustainability.
4. Control Audits
In the context of an annual control audit, we examine the continuous optimization of the processes and whether your company has maintained compliance with the standards in accordance with ISO 29990.
5. Certification Renewal
With a recertification before the end of three years, you ensure continued improvement in your processes and also documents your long-term commitment to quality for your partners and customers.
The trainee is the focal point of the ISO 29990 certification
As a learning service provider striving for certification according to ISO 29990, you have to - in the field of human resource management - acutely look after the skills of your internal and external employees. Focus is always, then, put on the participants of offered courses. For this, standards on the subject of information and guidance, learning resources, learning environment and the evaluation of the learning, for example, need to be defined.
What are the main objectives of ISO 29990?
The standard uses the term "learning services" instead of "training", "seminar", "course" or "teaching" in order to focus on the learner and the results. The main objectives of ISO 29990 are:
- General management requirements
- Strategy and business management
- Management review
- Preventive measures and corrective actions
- Financial management and risk management
- Personnel management
- Internal and external communication management
- Resource management
- Internal audits
- Feedback from interested and affected parties
- Identify the learning needs
- Design of the learning opportunities
- Delivery of learning services
- Monitoring the implementation of learning services
- Evaluation by learning providers
- Evaluation of the learning
- Evaluation of learning services
Since ISO 29990 is established as an international standard, national requirements can often be met as a prerequisite for participation in tendering or for obtaining sizeable subsidies, for example.
The issues of competence, financial and risk management in other quality management systems also play an increasingly important role in the future; and therefore, an early implementation provides a competitive advantage.
How is the standard ISO 29990 to be applied when the learning service provider is only a part of the company?
In cases where the learning service provider is part of an organization which provides other products (goods and services) in addition to the learning services, the international ISO 29990 standard only applies to the business unit offering learning services.