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International Spa Standard

International Spa Standard

The Wellness Certificate for Spas and Resorts

Are you offering your customers genuine wellness quality? Document the high standard of your offers through the TÜV Rheinland “International Spa Standard” seal of approval. Our experts have developed this certification especially for wellness hotels, resorts and day spas. More than 300 criteria are evaluated, ranging from the hotel surroundings to the kitchen and the equipment in the spa area. We also consider, of course, the qualification of your staff and how attentive they are to the customers’ needs.

Benefits of Our International Spa Standard Services at a Glance

With a wellness certification in accordance with the international spa standard by TÜV Rheinland you can

  • Document your quality as a wellness provider.
  • Gain a strong argument for marketing with the quality seal of an independent, internationally accredited inspection body.
  • Effectively utilize areas for improvement.
  • Secure the trust of your customers.
  • Create valuable synergies with other standards.

Our experts at TÜV Rheinland welcome your questions and are available for further information to the wellness certification of your spa.

Procedure for the Wellness Certification According to the International Spa Standard

1. Mystery check (optional)
Each audit may be optionally preceded by a “mystery check” in which the auditor initially goes through the service processes of your business unrecognized. After the check-out at the reception desk, the audit then proceeds with a final interview.

2. Examination of documentation
The auditing team determines the extent to which your quality management documentation concurs with the international spa standard.

3. Certification audit
You demonstrate practical application of your quality management system. Our auditors test how effective it is.

4. Issue of certificate
If your company meets all of the criteria, your company is then awarded the certificate, showing compliance and efficiency of your quality management system for spas. Furthermore your company will be included in our online certification database “Certipedia”.

5. Control audits
Our annual control audits help you continuously optimize your processes.

6. Certification renewal
Every three years the audit is repeated for certification renewal. This ensures continued improvement in your processes and also documents your long-term commitment to quality for your partners and customers.

Step by Step to an Integrated Management System Strategy

Combine your spa certification mark with standards or certifications in the areas of environmental management and quality management and establish an integrated management strategy and create ideal conditions for the development of your business. We will personally advise you on the combined certifications.

An Overview of Our Evaluation Criteria for the International Spa Standard

In the course of our audit, we examine the following areas:

  • Facilities of the spa area
  • Pool
  • Sauna
  • Relaxation room
  • Fitness area
  • Bistro and spa surroundings
  • Corridors and other access areas
  • Quality and choice of wellness treatments
  • Management guidelines
  • Philosophy
  • Manual
  • Employee qualification
  • Complaint management
  • Customer loyalty
  • Sales and marketing
  • Corporate design

An Overview of Our Complementary Certification: Offering More Than the Customer Expects

Quality management certification according to ISO 9001: Step-by-step to success

Quality is not an accident but the result of consistent, further development.

For long-term success, quality must be understood as a core task. The internationally recognized ISO 9001 certification is suitable for tourism businesses of all sizes and structures. In order to continuously improve your business, responsibilities, competencies and procedures are obligatory and regularly monitored.

Environmental management certification: Sustainable, low-impact tourism

Prove responsibility towards the environment and natural resources. Have your environment management system certified by us according to ISO 14001 or EMAS .

Certification of food safety: Only freshly produced food up on the plates

The utmost care and safety when handling food is vital. Achieve safety from producers to consumers and have your food control system certified by us according to the international standards HACCP (Hazard Analysis and Critical Control Points) or DIN EN ISO 22000 . Your control system will be tested and confirmed by one of our independent experts who is internationally recognized in the field of food inspection and hygiene.

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