Excellent Service in Financial Consulting
Your established customers expect the best support you can offer them, fast processing times, and speedy execution. Which is why they have put their trust in you as their financial partner for so many years. We analyze how well your employees meet the high expectations of your customers. Our experts help you implement excellence in customer orientation at the heart of your entire organizational structure, for a noticeable increase customer satisfaction over the long term.
Benefits at a Glance
Service quality certification from TÜV Rheinland enables you to:
- Uncover weak points and improve customer focus in your organization
- Document and assure the quality of your financial services
- Set yourself apart from the competition with an independent seal of approval of your quality
- Strengthen your customer loyalty.
Four Steps to Better Service in Financial Consulting
1. Survey and Evaluation
We take a look at which quality assurance and optimization processes your company already has in place.
We then evaluate your measures and processes on the basis of independent standards and best practices, and show you where there is room for improvement.
3. Implementation Control
Our auditors assess the extent to which your objectives have been implemented.
4. Issue of Certificate
Following a positive outcome of the overall evaluation, your company will be awarded the certificate for certified service quality.
Systematic Customer Orientation
Combine certification of your service quality with seal of approval for certified consulting standards. After all, in the field of financial consulting, service and quality go hand in hand.