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Pencarian Anda

ISO/IEC 20000-1:2018 Service Management System Requirements - Understanding, Implementation and Internal Auditor

Approach effectively to deliver managed IT services to meet business and customer requirements.

ISO/IEC 20000-1:2018 is the ISO Standard for IT Service Management. It provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet business and customer requirements. This intensive 3-days course provides participants with the necessary understanding of the ISO/IEC 20000-1:2018 requirements.

The course also discusses the implementation of an Service Management system and how conformity to ISO/IEC 20000-1:2018 will impact the day-to-day operations of service personnel and the organization as a whole. Additionally, the course discusses the differences and relationship between ISO/IEC 20000-1:2018 and ITIL framework.

 

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2,220,000.00 IDR

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  1. Course Code: IDN-S2-VC

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  3. Translation missing: docebo_additional_format: Virtual Classroom

  4. Translation missing: docebo_additional_degree: Certificate of Achievement

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Order
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  • Learn to align information technology services and business strategy
  • Help to create a formal framework for current service improvement projects
  • Learn to reduce risk and thus cost in terms of external service receipt
  • How to shift to pro-active rather than re-active processes
  • Learn to improve relationship between different departments via better definition and more clarity in terms of responsibility and goals
  • Creation of a stable framework for both resource training and service management automation

 

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  • Those interested in improving IT Service governance
  • Those who want to implement an IT Service Management System
  • Those with a responsibility for IT - IT Service managers (management representatives, IT managers, facility managers, process owners, engineers)

 

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No Prerequisites required. Anyone can complete this course.

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  • Introduction to management systems and the process approach
  • Fundamental principles of Service Management System
  • ISO/IEC 20000-1:2018 VS ISO/IEC 20000-1:2011
  • How to measure a successful implementation of a SMS
  • Planning and implementing service management
  • Correlation with other management system standard
  • Interpretation of ISO/IEC 20000-1:2018 requirement

 

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Certificate of Completion

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Terms and Conditions for Implementation of Online-Based Training/Virtual Classroom for Training Participants:

  • The Virtual Classroom conducted by PT TUV Rheinland Indonesia (TRID) is entirely subject to and protected by the laws applicable in the Republic of Indonesia.
  • Organizations or individual training participants are encouraged to use laptops, desktops, or tablets to participate in the Virtual Classroom. If possible, also prepare a smartphone for quiz interaction.
  • For ease of interaction via laptop and smartphone, please ensure that participants have an active Google account (can enter account name and password).
  • Before participating in the Virtual Classroom, please log in at least 15 minutes before the training starts to perform a connection test for the online meeting application (as determined by TRID, internet, video, and audio).
  • The Virtual Classroom will be conducted for approximately 2 to 4 hours, as agreed upon.
  • The training time is from 8:00 AM to 12:00 PM OR 1:00 PM to 5.00 PM WIB, unless otherwise specified by agreement. A 5-minute break will be provided every 1 hour.
  • Because the training time is quite long, please prepare a reliable internet connection.
  • During the training, the host/trainer will mute all participants, except during the question and answer session.
  • During the training and while participants are muted, if there are any questions, please write them in the chat menu.
  • The training materials will be shared in PDF format.
  • If the internet connection of one or several participants is interrupted, the training will continue with the participants who remain connected to the internet. Participants whose internet connection is interrupted will not receive any compensation from TRID.
  • If the internet connection is interrupted by TRID/trainer, the participant is entitled to compensation in the form of the same Virtual Classroom with the total duration of the lost time. Virtual Classroom internet consumption per hour averages 2 GB. If the participant uses tethering to a mobile phone with internet data from a GSM service provider, the participant must ensure that the internet package is available for the entire duration of the Virtual Classroom.
  • Payment can be made via transfer to account number 115.009.801.7009 at Bank Mandiri, under the name of PT TUV Rhe

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