Digital technologies accelerate our progress, increase our efficiency, create new business models, and open up new markets. At the same time, however, the number of incidents involving low-quality products or services is rising as a result of digitization.

Such incidents can have severe consequences for companies – from rising customer complaints and costs, dissatisfied employees, declining productivity, and falling sales up to insolvency.

The key to higher productivity, lower production costs, and successful complaint management is professional quality management (QM). Sustainable and consistent quality assurance is, among other things, crucial for higher customer satisfaction, regulatory compliance, better supplier management, and increased performance excellence.

To respond to the needs of global players, TÜV Rheinland Academy offers tailor-made quality management trainings on quality tools, problem-solving, customer satisfaction, and supplier management.

The quality management trainings are designed to meet the requirements of a wide range of industries, such as the construction, manufacturing, service, and healthcare sectors. TÜV Rheinland Academy’s range of trainings includes not only cross-sector QM basics but also industry-specific topics relating to ISO 9001 and industry-specific standards such as IATF16949 and ISO13485.

You can choose between quality management trainings in different learning formats, from classroom trainings to digital trainings, according to the types of learners within your staff.

Any questions? We would be happy to help you with your specific training needs.