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Certified Service Quality – Sports

certified service quality – sports – TÜV Rheinland

Inspire your fans and satisfy your customers with our “certified service quality – sports”

Sports & entertainment play an important role in our society as well as our economy. As a player in this sector, you know economic success comes from top-notch service that inspires your fans and satisfies your customers. We have developed a benchmark that highlights the most important factors in this game.

Our “certified service quality – sports” demonstrates your commitment to putting people first. From spectators and purchasers to fans and users: they are the measure of all things. How does your stadium management, your catering or your merchandising stack up? We examine your services with a comprehensive view from all angles so that you can continuously improve the way you do business and generate additional turnover in the long run.

Improve the quality of your service with our support to gain inspired fans, new sponsors and higher revenue! Contact us!

Gain valuable insights with our “certified service quality – sports"

Sports certification by TÜV Rheinland

Gain valuable insights with our “certified service quality – sports”

Learn more about our certification for “certified service quality – sports”. Contact us!

Keep your processes running smoothly with our standard “certified service quality – sports”

Sports certification by TÜV Rheinland

Sporting events are like clockwork: each component has to run smoothly for the system to work as a whole under high constraints on time and costs. Are the gears in your service system aligned well enough to ensure the smooth operation of your sporting events? For pro associations and amateur clubs alike, only the perfect interplay of design, functionality and service guarantees an unforgettable experience for your fans and paying customers. Finding a parking place with ease, encountering friendly catering staff, feeling excitement all across the arena—these are the things that matter. Our expertise in this field will enable you to have a lasting positive impact on customer satisfaction and, by extension, on your own financial success.

We rely on our longstanding experience and worldwide recognition to examine your services with a comprehensive view from all angles. By creating positive experiences for fans, spectators, sponsors and the public at large, you improve your public image and generate added value for everyone involved. Your result: more security, greater success.

If you want to learn more about our certification for sports clubs, download our FAQs!

The definitive certification in sports – from local clubs to pro associations

The globally recognized standard for “certified service quality – sports” was designed specifically for service providers in the sports sector. Our specialists conduct regular audits to test the service routes and points that a visitor might traverse at your sporting event. This empowers you to continually improve your quality of service, and your spectators and visitors will be thrilled. Our experts will be happy to assist you if you have any further questions!

Certification procedures for the “certified service quality – sports”

During a certification audit our experts consider every relevant service point, from ticket ordering to the sporting event itself.

  1. Mystery check (unannounced secret audit) and concurrent visitor survey conducted on-site during a matchday or an event with our cooperation partner SLC Management GmbH, the leading company for market and opinion research, as well as quality management and customer satisfaction in the Bundesliga.
  2. Audit includes a briefing on results and data gained from visitor surveys during the mystery check.
  3. Once all essential criteria have been met, the certification for “certified service quality – sports” is awarded.
  4. Audits are confirmed twice per year through renewed visitor surveys and mystery checks.

How to obtain a sports certification from TÜV Rheinland Quality – Sports

Obtaining complete certification for your service is possible on a short timetable, as well. In terms of time needed for personnel and implementation, as well as associated costs, this certification process is economically very efficient.

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