Certified Service Quality - Sports

Sport clubs committed to quality

When it comes to sporting event spectator satisfaction, the training and service of your employees, the types of services themselves and facility accommodations are decisive factors of success. TÜV Rheinland has therefore developed certification procedures to professionally and efficiently test the quality standards of your sport club. Relevant services such as ticketing, attendance, hospitality and catering are taken into consideration during this comprehensive testing process. Upon successful completion of the audit, we issue the “Certified Service Quality - Sports” certificate to demonstrate your commitment to providing service quality.

Certification of quality excellence

In the sports sector, quality management and customer satisfaction directly impact the social behavior of fans and commercial tendencies of customers. Together with the venue itself, infrastructure such as quality management, catering and merchandising are becoming increasingly important sources of income. With good management, outlets can dramatically contribute to positive results, regardless of team sporting success. Excellent service quality and strong customer satisfaction ensure your company favorable economic impact, both in- and outside of the sporting arena.

“Certified Service Quality – Sport”: The standard for your service

Internationally valid, the TÜV Rheinland “Certified Service Quality – Sports” standard is tailored for professional and amateur clubs of all sport disciplines. Strictly oriented to services within the area of sports, the standard precisely defines and tests service points and outlets affecting audiences at your sporting event. Regular monitoring audits, enable you to continuously improve quality and impress visitors and fans alike of your achievements.

We would be pleased to provide you further information about the “Certified Service Quality – Sports” standard. Keep your fans happy and in the stands with improved and distinguished quality management. Contact our experts today!