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ICT Related Services - ISO 20000
ITIL (the IT Infrastructure Library) is a series of documents, originally created by the Office of Government Commerce, a governmental department in United Kingdom. These are used to help implement an efficient framework for IT Service Management (ITSM). This customisable framework defines how Service Management is applied within an organisation. It also aligned with the international standard, ISO 20000.
This 'ITIL framework' essentially defines how to organize the system and network management departments within individual organizations. The concepts within ITIL support IT service providers in the planning of consistent, documented, and repeatable processes that improve service delivery to the business.
ITIL addresses the organizational structure and skill requirements for an IT organization by presenting a comprehensive set of management procedures with which an organization can manage its IT operations.
