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ICT related services – CMMI
Capability Maturity Model® Integration (CMMI) is a process improvement approach that provides organizations with the essential elements of effective processes. It can be used to guide process improvement across a project, a division, or an entire organization. CMMI helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.
The latest version of CMMi (1.2) was released in August 2006. There are 3 areas addressed by this version of CMMi, namely: CMMi Development, CMMi Services and CMMi Acquisition.
The CMMI Product Suite is at the forefront of process improvement because it provides the latest best practices for product and service development and maintenance. The CMMI models improve the best practices of previous models in many important ways. CMMI best practices enable organizations to do the following:
- more explicitly link management and engineering activities to their business objectives
- expand the scope of and visibility into the product lifecycle and engineering activities to ensure that the product or service meets customer expectations
- incorporate lessons learned from additional areas of best practice (e.g., measurement, risk management, and supplier management)
- implement more robust high-maturity practices
- address additional organizational functions critical to their products and services
- more fully comply with relevant ISO standards