- Main Navigation
- Services
- Certificates + IDs
Service quality system
Target groups and purpose
Win over your customers – with a level of service that only you can provide. Satisfied customers will always come back and will recommend you to their associates.
Certification to our “Service Quality System” standard establishes and safeguards a level of service that is guaranteed to meet the requirements of your customer base, in all industries and for any size of company.
Exceed customer expectations
We discover your areas of weakness and work with you to develop a service philosophy that will be championed by all your employees. This is firmly based on your customers’ expectations and they will be consulted throughout the process. The aim is to exceed these expectations through the level of service you provide.
Management responsibility for service levels: Demonstrating commitment
The company management is actively responsible for deciding how the service quality system is to be introduced. It defines responsibilities and standards, sets goals, and promotes employee participation. Employees also receive training courses explaining how they should implement the new requirements.
Service standards: Always striving to be better
Quality management systems are based on CIP, the continuous improvement process. The standards that have already been reached continue to be further optimized. Which is also the case for this system. Customer feedback and mystery checks help you improve service levels on a continuous basis.
Complaints: Know how to manage them
A dedicated complaint management system has been developed for handling complaints. It is used to analyze the errors that have been made and prevent then recurring in future. It also defines the level of freedom granted to employees during complaint procedures.
