TL 9000 - Certification for the Telecommunications Industry


Improve Your Management System with TL 9000 Certification

TÜV Rheinland is an independent third-party registrar with the authority to issue TL 9000 certification for companies who meet the standard's requirements. The TL 9000 Quality Management System is recognized around the world as the leading standard for the telecommunications industry, and achieving TL 9000 certification is important for companies hoping to operate in international markets. The TÜV Rheinland team of experienced auditors helps companies implement changes to their operations in order to comply with TL 9000.

Benefits at a Glance

With TL 9000 certification services from TÜV Rheinland, you can:

  • Ensure compliance to the requirements of the international telecommunications industry
  • Improve your company’s efficiency and customer focus
  • Rely on the services of internationally experienced, highly qualified auditors
  • Take advantage of our comprehensive service packages for holistic success
  • Boost confidence and enable comparisons on a global scale
  • Gain a lead against the competition with an accredited third party certification

Our Services for TL 9000

TÜV Rheinland provides management system certification for TL 9000.

With TÜV Rheinland’s approach, it only takes six steps for our experts to certify your company:

1. Stage I Audit
Our auditors conduct a preliminary audit to determine whether the requirements associated with this standard have been implemented in your company and, if so, which ones.

2. Documentation Review
The auditing team determines the extent to which your management system documentation concurs with the TL 9000 requirements.

3. Stage II Audit
Our auditors assess the effectiveness of your company's management system implementation

4. Issue of certificate
Upon successful completion of your audit, your company will be issued a certificate for TL 9000, demonstrating your compliance with the requirements of the standard

5. Surveillance audits
Our annual surveillance assessments help you continuously optimize your processes.

6. Certification renewal
A Certification renewal is conducted every three years in order to ensure continued improvement in your processes and also documents the quality of the services you provide your partners and customers over the long-term.

TL 9000 Goals

In 1998, QuEST Forum developed the TL 9000 Quality Management System (QMS) to meet the supply chain quality requirements of the worldwide telecommunications industry. Through TL 9000, it set out to achieve the following goals:

  • Establish and maintain a common set of telecom QMS requirements, reducing the number of standards for the industry
  • Promote a system that protects the integrity and use of telecommunications hardware, software, and services
  • Define effective cost- and performance-based measurements to guide progress and evaluate the results of QMS implementation
  • Drive continual improvement and enhance customer relationships
  • Leverage the industry conformity assessment process

TL 9000: A Two-Part Quality Management System

The TL 9000 standard is the telecom industry’s unique extension to the ISO 9001:2008 norm and includes supplemental requirements for the following:

  • Performance measurements based on reliability of product
  • Software development and life cycle management
  • Requirements for specialized service functions, such as installation and engineering
  • Requirements to address communications between telecom network operators and suppliers
  • Reporting of quality measurement data to a central repository

As a result, the TL 9000 is a two-part quality system with significant management and measurement components. Specifically, TL 9000–registered organizations are required to comply with:

  • All requirements clauses of the International Standards ISO 9001:2008
  • Telecom-specific requirements that apply to all registrations
  • Telecom-specific requirements that apply to hardware, software, and/or service registrations
  • Telecom industry measurements that apply in all product categories
  • Telecom industry measurements that apply in certain product categories specific to hardware, software, and/or services

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