Mystery Checks and Site Inspections
Testing the Quality of Your Services
Satisfied clients are the ones who like coming back. Or also recommend your service to others. Take a step outside your establishment and improve the quality of your service even more. Operating incognito and using jointly agreed criteria, our inspectors put your service to the test - from the point of view of your customers. Our mystery clients and site inspections reveal your strengths and weaknesses. They give you an individual assessment with specific suggestions for improvement.
Benefits at a Glance
Mystery shopping or site inspections by TÜV Rheinland enable you to:
- Document the quality of selected criteria with the help of random sampling by a neutral and independent review body
- Develop and take advantage of your potential for improvement
- Improve the quality of your service and ensure the continued satisfaction of your clients
Three Steps to Better Service Quality
1. Criteria
Together, we define the criteria that you want to have checked. Our experienced auditors will support you in the selection to suit you best.
2. Check
Concealed mostly as clients, our auditors check whether your service can keep up with your quality standards.
3. Report
Finally, we will provide you with a detailed evaluation report listing prioritized recommendations for measures.