Certification According to ISO 9001

Quality Assurance – the Key to higher Customer Satisfaction

Sophisticated workflow processes make a decisive contribution to the quality of your products or services. A quality management system that uses ISO 9001 certification is therefore well suited for all sectors and sizes of company – from start-ups to international corporations. With its process orientation, ISO 9001 certification takes your company’s specific requirements and outlook into consideration. It also ensures ongoing development using a continuous improvement process (CIP).

Benefits at a Glance

ISO 9001 certification from TÜV Rheinland enables you to:

  • Generate confidence and enable global comparisons
  • Improve your company’s customer focus
  • Cut costs
  • Improve processes and structures sustainably
  • Motivate your employees with better communication and information that is easier to access

Six Steps to Greater Quality in Services and Production

Our experienced experts analyse and evaluate your processes and systems. ISO 9001 certification is carried out in six steps.

1. Preliminary Audit (optional)
The auditors conduct a preliminary audit to determine whether any requirements associated with this standard have already been implemented in your company and, if so, which ones.

2. Documentation Review
The auditing team determines the extent to which documentation of your social standards concurs with ISO 9001 requirements.

3. Audit
Our auditors monitor your company's practical application of its quality management system to ascertain its effectiveness.

4. Issue of Certificate
Once all criteria have been met, your company is then awarded the certificate, showing the integrity of your management system and its compliance with ISO 9001.

5. Surveillance Audits
Our annual surveillance audits help you continuously optimize your processes.

6. Certification Renewal
The revision audit is carried out after three years and helps you implement continuous improvement processes. This demonstrates your long-term commitment to quality to your partners and customers.

Overview of ISO 9001 requirements

Management system requirements

Process orientation:
Measures always follow a set workflow: plan – implement – monitor – improve

System orientation:
Your company learns to understand interactions between all processes, recognising them as an integrated system and controlling them accordingly

Continuous improvement:
Ongoing improvement as a core objective for your company

Pragmatic approach to decision making:
The decisions you make are based on the systematic analysis of data and information

Requirements for Company and Employee Management

Management:
your company management sets uniform goals and outlines the internal company organization. This lets employees concentrate fully on achieving the goals you have set for them.

Employee participation:
your employees are included in the quality management process, which allows their skills to be used to your company’s benefit.

Requirements for Your Customer and Supplier Relationships

Customer orientation:
your company understands its customers’ requirements. You want to meet or even exceed these requirements.

Supplier relationships with mutual benefits:
your company and its suppliers are interdependent. Together, you can create win/win situations with added values for both sides.

Moving steadily toward an Integrated Management Strategy

Combine your quality management system with industry-specific standards or certifications in the areas of environmental protection and occupational health and safety. This establishes an integrated management strategy and creates ideal conditions for future business development.