Mystery Checks and Site Inspections

Service Quality in a Real-life Test

Satisfied guests return and gladly recommend your restaurant or hotel to others. Obtain a neutral look from outside and thereby improve your quality standards even further. Our auditors examine your establishment – incognito and from a guest’s view. Thus you learn more about the strengths and weaknesses of your operation and receive an individual assessment from our experts, including specific suggestions for improvement.

Benefits at a Glance

Independent mystery checks and site inspections by TÜV Rheinland enables you to:

  • Document the quality of your services on a sample basis by a neutral and independent inspection body.
  • Develop and effectively utilize areas for improvement.
  • Improve the quality of your service.
  • Gain additional sales multipliers through enthusiastic guests.

More Service Quality in Three Steps

  1. Define the criteria
    Together we will determine the criteria with which our inspectors will later put your restaurant business or hotel under the microscope: from internet or telephone reservations to check out. Our experienced auditors will advise you on the selection
  2. Mystery Check
    As an anonymous guest, our auditor checks if your service is meeting up to your quality standards. We evaluate, for example, telephone availability and the processing times of quotations as well as soft factors such as the friendliness of your staff.
  3. Report
    You receive the results of our mystery checks in a detailed report with digital photo documentation giving you further ideas for possible improvements.