TÜV Rheinland^®

Complaints & Appeals

It is the goal of the TÜV Rheinland Group to provide a high level of service to our customers. If you believe that we have failed to match your level of expectation, please do not hesitate to use our publically available complaints and appeals system. This will help us to improve our service delivery in the future.

A centralized complaint hot line is in progress and should be made available by end of 2nd Quarter 2012. This would also meet our management objectives that we have set for ourselves in order to provide better quality of service to our clients.

Quality Management

In it’s continuous journey towards providing quality service, the Company has an accredited ISO 9001 Certification for four of it’s five active business streams in India – Product Safety and Quality, Industrial Services, Homologation and Training and Consulting. Certifying our services against international certifications would help in customers reposing more confidence in our services. As a next step we would also get some of our services, mainly Industrial Services accredited for ISO 14001 and ISO 18001 ( Environment and Occupational Health and Safety Standards). This is slated in the year 2012.