Customer Retention Tools

Satisfied Customers thanks to All-Round, One-Stop Services

Retain existing customers and attract new ones with our support for auto trade marketing. Use a wide range of services to show your customers that your dealership or workshop has more to offer than the competition. Our range of marketing measures is aimed at helping you attract and retain customers - and they cover everything from accident and breakdown cover to breakdown services or automatic reminders for a vehicle’s next general checkup.

Benefits at a Glance

The auto trade marketing range of services from TÜV Rheinland helps you:

  • Attract new customers and increase satisfaction among existing customers
  • Secure a competitive advantage by setting yourself apart from the competition
  • Target your customers directly
  • Benefit from our many years of experience in risk management

Our Services for Your Marketing

As an operator of auto dealerships, workshops, and vehicle fleets, you stand to profit from the many marketing services we provide for attracting and retaining customers. These include:

TÜV Rheinland Customer Contact Program

  • CRM database for managing and maintaining customer data.
  • Address verification, address purging, and duplicate checks.
  • General vehicle checkup reminders sent as a mailing with contact details and company logo.
  • Creative consulting – for designing optional mailing campaigns, including text and presentation.

TÜV Rheinland Accident and Breakdown Cover - Europe

Wide range of insurance coverage services for vehicles, for example:

  • Europe-wide, breakdown service.
  • Tow service for accidents or should breakdown services be unsuccessful, and transportation of the vehicle free-of-charge to the nearest workshop.
  • Coverage of costs for resulting travel by taxi, rental car, rail, or plane, and hotel bookings.
  • Transportation home free-of-charge in the event of a health-related emergency.

TÜV Rheinland Travel Breakdown Cover - Europe

Insurance cover for 30 days, including the following services:

  • Breakdown cover Europe-wide.
  • Contact details for the nearest auto workshop.
  • Tow service after an accident or unsuccessful breakdown service.
  • Coverage of costs for resulting travel by taxi or public transportation

TÜV Rheinland Key Finder

Your customer’s key chain contains a unique security number. Our Key Finder office notifies the owner and sees to it that they get their key back.

TÜV Rheinland Document Depot

On your behalf, we save password-protected copies of all important customer documents online. These documents are always available online and can be updated, exchanged, or deleted at any time.

TÜV Rheinland Help Line

  • Comprehensive telephone support for all important health and travel-related questions from our international 24-hour information service.
  • Additional services in Germany after traffic accidents.

TÜV Rheinland Help Card

The Help Card combines TÜV Accident Hotline (telephone support from lawyers and tow services), TÜV Breakdown Cover for four weeks, and the TÜV Key Finder service.