External Employee Counseling

Making Sure your Employees Stick to the Matter at Hand

Overtime, private problems, and increasingly complex tasks that demand ever more responsibility – how does your company cope with stress factors? Especially when they can have adverse effects on your employees’ performance? Show your colleagues that you stand behind them when things get critical or stressful. Make our professional counseling service an integrated part of your corporate culture. Whether it's an employee's hotline, individual counseling sessions, or advising the right form of therapy – our employee assistance program (EAP for short) will help you help your employees reduce stress and solve recognizable problems.

Benefits at a Glance

TÜV Rheinland’s counseling services for managers and employees helps you:

  • Sharpen your profile as a socially conscious employer
  • Secure the health, stability, performance, and satisfaction of your employees
  • Reduce costs caused by work absences due to illness
  • Improve your employees’ sense of loyalty and commitment to your company - even if they decide not to make use of your employee counseling service
  • Support your management team - they get advice on how to react properly and how to provide support for any employees concerned
  • Relieve your employees, management team, and personnel department
  • Benefit from our clarity of services we offer, including costs and schedules
  • Choose a partner with a good worldwide reputation for neutrality, competence, and safety when it comes to health issues

Our Methods

Our experts employ the following methodical approach for the employee counseling program:

  • Systematic counseling for sustainable solutions
  • Solution-oriented, short-term counseling, target oriented and efficient
  • Resource-oriented counseling, strengthening self-value and individual responsibility as a goal

Our Range of Services

You can select and combine these services according to the individual needs of your company.

  • Training in organizational methods using prepared documents or informative talks focusing on: organizational structure, workforce structure, job profile, problem zones.
  • Implementation of a telephone and e-mail hotline for queries and to arrange appointments.
  • Active assistance in the notification process and implementation of employee counseling.
  • Potential meetings with third parties or for research, for example during therapist allocation.
  • Documentation of the treated inquiries and problem areas.
  • Continuous evaluation of the employee counseling service and adjustments where necessary.
  • Continuous quality assurance of the counseling service via internal and external supervision.
  • Employee hotline with set consultation times: the crisis hotline gives employees the opportunity to talk to their allocated counselor so they can initiate the appropriate steps to cope and deal with their problems.
  • Telephone counseling in addition to employee hotline: employees will also be given the opportunity to arrange an appointment for telephone counseling outside of consultation hours.
  • Face to face consultation by appointment: separate consultations can also be held outside normal consultation hours. Let us help you determine which quality structure is right for the period of the contract. This helps avoid personal settlement, guaranteeing anonymity.