Crisis Management - First Aid Training

Crisis Management: Psychological First Aid for Trauma Victims

Immediately after an accident, attack, or other traumatic event, victims fall into a state of shock. Emergency psychological care can help prevent long-term trauma. We can train your employees on how to respond to unexpected crises. Our experts in emergency psychology can teach your employees how to talk to victims – and help them process what has happened, and teach them mechanisms for coping.

Benefits at a Glance

With TÜV Rheinland as your partner for psychological first aid training, you can:

  • Demonstrate your sense of responsibility and care for your employees' well-being
  • Improve the work climate and morale at your company
  • Promote a psychological approach to dealing with emergencies
  • Reduce psychosomatic effects on your employees
  • Help your employees feel comfortable when interacting with clients following an attack
  • Benefit from our worldwide reputation for neutrality, competence, and safety
  • Receive services tailored to fit your needs - and benefit from our cost transparency

Our First Aid Training Seminars

Our seminar studies the structure and course of an unforeseen event. We place emphasis on the victims' immediate response – as this determines how they will experience the crisis, during and after. It is imperative that the victims deal directly with their feelings of fear and stress. Our experts outline major symptoms the victims can be expected to demonstrate - both directly after the attack, and in the days and weeks to follow. Your first responders receive a guide with tips for staying levelheaded - even in the most trying situations. Your employees are trained in everything from communication skills to relaxation techniques. They are also taught to recognize if a victim requires professional attention. The seminar also covers organizational aspects - for instance, the role of first responders during the attack itself.