Mystery Checks and Site Inspections

Testing the Quality of Service in Restaurants

Satisfied guests are the ones who like coming back. Or also recommend your restaurant or hotel to others. Take a step outside your establishment and improve the quality of your service even more. Operating incognito and using jointly agreed criteria, our inspectors put your locale to the test - from the point of view of your guests. Our mystery guesting and site inspections reveal your strengths and weaknesses. And give you an individual assessment with specific suggestions for improvement.

Benefits at a Glance

Mystery guesting or site inspections by TÜV Rheinland enable you to:

  • Document the quality of selected criteria with the help of random sampling by a neutral and independent review body
  • Develop and take advantage of your potential for improvement
  • Improve the quality of your service and ensure the continued satisfaction of your guests

Three Steps to Better Service Quality

1. Criteria

Together, we define the criteria that you want to have checked. Our experienced auditors will support you in the selection to suit you best.

2. Check

Concealed mostly as guests, our auditors check whether your service can keep up with your quality standards.

3. Report

Finally, we will provide you with a detailed evaluation report listing prioritized recommendations for measures.