TL 9000 Certification for Telecommunication Quality Management Systems

Improve Your Management System with TL 9000 Certification

Developed by QuEst Forum, the TL 9000 Quality Management System (QMS) is the telecom industry’s unique extension to the ISO 9001:2000 norm – meeting the supply chain quality requirements of the global telecommunications industry.

As an accredited TL registrar, TÜV Rheinland has developed a program to address the certification needs of telecommunications manufacturers. As a liaison member of the QuEST Forum, an active member on several working groups, and a partner with many of the largest global telecommunications firms, we have demonstrated industry leadership time and time again in this area.

Benefits at a Glance

With TL 9000 certification services from TÜV Rheinland, you can:

  • Boost confidence and enable comparisons on a global scale
  • Improve your company’s customer focus
  • Ensure quality and competitiveness
  • Improve efficiency in your company
  • Fulfill the requirements of the international telecommunications industry
  • Rely on the services of internationally experienced, highly qualified auditors
  • Take advantage of comprehensive service packages for holistic success
  • Gain a lead against the competition with a neutral audit seal
  • Reduce risk of company liability with documented safety standards
  • Benefit from fast audit times and our long-standing experience
  • Show how high your high-quality standards are
  • Benefit from TÜV Rheinland’s exclusive, one-stop service
  • Ensure compliance with local government and legal requirements

Six Steps to Certify Your Company

With TÜV Rheinland’s approach, it only takes six steps for our experts to certify your company:

1. Preliminary audit (optional)
Our auditors conduct a preliminary audit to determine whether any requirements associated with this standard have already been implemented in your company and, if so, which ones.

2. Examination of documentation
The auditing team determines the extent to which your management system documentation concurs with the norms spa treatments.

3. Audit
You demonstrate how the management system is applied in practice in your company, and our auditors test how effective it is.

4. Issue of certificate
If your company meets all of the criteria, your company is then awarded the certificate, showing the conformity and compliance of the management system with the norm.

5. Surveillance audits
Our annual surveillance assessments help you continuously optimize your processes.

6. Certification renewal
Every three years the audit is repeated for certification renewal. This ensures continued improvement in your processes and also documents your long-term commitment to service quality for your partners and customers.

TL 9000 Goals

In 1998, QuEST Forum developed the TL 9000 Quality Management System (QMS) to meet the supply chain quality requirements of the worldwide telecommunications industry. Through TL 9000, it set out to achieve the following goals:

  • Establish and maintain a common set of telecom QMS requirements, reducing the number of standards for the industry
  • Promote a system that protects the integrity and use of telecommunications hardware, software, and services
  • Define effective cost- and performance-based measurements to guide progress and evaluate the results of QMS implementation
  • Drive continual improvement and enhance customer relationships
  • Leverage the industry conformity assessment process

TL 9000: A Two-Part Quality Management System

The TL 9000 standard is the telecom industry’s unique extension to the ISO 9001:2000 norm and includes supplemental requirements for the following:

  • Performance measurements based on reliability of product
  • Software development and life cycle management
  • Requirements for specialized service functions, such as installation and engineering
  • Requirements to address communications between telecom network operators and suppliers
  • Reporting of quality measurement data to a central repository

As a result, the TL 9000 is a two-part quality system with significant management and measurement components. Specifically, TL 9000–registered organizations are required to comply with:

  • All requirements clauses of the International Standards ISO 9001:2000
  • Telecom-specific requirements that apply to all registrations
  • Telecom-specific requirements that apply to hardware, software, and/or service registrations
  • Telecom industry measurements that apply in all product categories
  • Telecom industry measurements that apply in certain product categories specific to hardware, software, and/or services

Related Services from TÜV Rheinland

If you’re interested in TÜV Rheinland’s TL 9000 certification services, you may also be interested in these services:

  • ISO 9001 certification
  • ISO 14001 certification
  • OHSAS 18001 certification
  • SCC/SCP certification
  • DIN EN 16001 certification
  • 41 EEG certification
  • ISO 27001 certification
  • SA 8000 certification
  • Tested credit management