Certification According to KPQM

Practice Quality Management For Health Insurance Physicians

The KPQM quality standard was specifically developed for practicing doctors and psychotherapists. It helps you structure internal processes in your practice – from patient care to administration and employee management. It enables you to meet the legal requirements for your quality management system and secure the confidence of your patients. Our experts will analyze and check your processes in line with the KPQM standard. The TÜV Rheinland certificate verifies the quality of your processes to partners and patients.

Benefits at a Glance

TÜV Rheinland KPQM (Knowledge Process Quality Model) certification of your quality management enables you to:

  • Develop and benefit from existing potential for improvement
  • Improve internal and external processes and ensure greater transparency
  • Reduce costs with more effective processes
  • Protect yourself from liability claims
  • Meet legal requirements
  • Set up an effective marketing tool
  • Gain and retain the confidence of your patients
  • Improve employee motivation

Six Steps To Greater Quality In Medical Practice

1. Preliminary Audit (optional)

The auditors conduct a preliminary audit to determine whether any requirements associated with this standard have already been implemented in your company and, if so, which ones.

2. Document Review

The auditing team determines the extent to which the documentation for your quality management system already meets the VDA requirements.

3. Certification Audit

You demonstrate the practical application of your quality management system, and our auditors test how effective it is.

4. Issue of Certificate

Once all criteria have been met, your company is awarded the certificate, demonstrating the integrity of your quality management system and its compliance with KPQM.

5. Surveillance Audits

Our annual surveillance audits help you to continuously optimize your processes.

6. Certification Renewal

The revision audit is carried out after three years and helps you to implement continuous improvement processes. This demonstrates to partners and clients your long-term commitment to quality in your practice.

Practice-Based Quality Improvement

KPQM is based on the ISO 9001:2000 standard, as well as the EFQM model for business excellence from the European Foundation for Quality Management. With KPQM compliance, you create a solid foundation for possible later ISO certification or an EFQM assessment.