Certification According to ISO 9001 AWO

Quality management for care establishments

Your service as a care home or a provider of out-patient care is also assessed in terms of wellbeing. The quality management concept for worker’s welfare links the requirements of ISO 9001:2000 with the workers’ welfare (AWO) guidelines for quality care. In this way, you demonstrate to your patients that your services meet the highest standards, reassuring them that they’re in the best hands. Our experts support you in implementing standards all the way through to certification.

Benefits at a Glance

ISO 9001:2000 + AWO certification from TÜV Rheinland provides the following benefits:

  • systematically identify and remove weaknesses in your care establishment.
  • identify potential improvements.
  • optimize your organizational and care-based processes.
  • benefit from a quality management system that it specifically tailored to your sector.
  • increase satisfaction levels among care patients.

Six steps to greater service quality in care

Our experienced experts analyze and evaluate your processes and systems. This involves six steps.

1. Preliminary Audit

Our auditors conduct a preliminary audit to determine whether any requirements associated with this standard have already been implemented in your company and, if so, which ones

2. Documentation Review

The audit team determines the extent to which the documentation for your quality management system already meets the ISO 9001 + AWO requirements.

3. Audit

Our auditors monitor your company's practical application of its quality management system to test how effective it is.

4. Issue of certificate

If your company meets all of the criteria, your company is then awarded the certificate, showing the integrity of your quality management system and its compliance with ISO 9001 + AWO.

5. Surveillance Audits

Our annual surveillance audits help you to continuously optimize your processes.

6. Certification Renewal

After three years, the audit is repeated for certification renewal. This ensures continued improvement in your processes and also documents your long-term commitment to quality care to your partners and customers.