ITIL Training

Staff Training in IT Service Management

Strengthen your company's ITIL® expertise - with TÜV Rheinland courses for employee training. Our basic ITIL® V3 Foundation seminar imparts basic knowledge of IT Service Management to conform with the ITIL® V3 standard. Participants gain insights into ITIL® V3 terminology, learn which processes are required for IT Service Management (ITSM), and how they correlate with each other. We will get you fully prepared for the "ITIL® Foundations Certificate". And, if participants already have an ITIL® V2 Foundation certificate, they can get the ITIL® V3 Foundation Certificate simply be taking our "ITIL® V3 Foundation Bridge" course.

Individual Courses and Workshops

Take advantage of our experts’ knowledge. In individual courses and workshops, we will train and coach your employees in all they need to know about ISMS-specific issues. Our specialists – all auditors themselves – impart the syllabus relevant for your business. Passing on our knowledge actively encourages development of skills for executing ITIL® projects.

ITIL® Coaching

Our intensive coaching for your employees addresses any questions they may have and provides answers on the right solutions for any issues. Your employees are taught the latest syllabus and are afterwards able to execute process tasks effectively and efficiently.

Benefits at a Glance

ITIL® courses, workshops, and coaching by TÜV Rheinland enable you to:

  • Strengthen your company’s knowledge and long-term application of IT security
  • Make your IT operations more effective and less expensive
  • Improve your IT services, processes, and methods with the support of professional staff
  • Increase customer satisfaction
  • Simplify your communications through standardized terms

Two Steps to Optimal IT Service Management

Our expert training and coaching for your employees is executed in two steps:

1. Consulting:

We start by outlining the various ITIL® workshops and training sessions available. Together, we then develop a suitable concept with relevant content.

2. Workshops and Training Sessions

Depending on your requirements, courses and workshops are held either on-site at your company or on TÜV Rheinland premises.