Customer Satisfaction Analysis

Review and Boost Customer Satisfaction

The customer is always king – and that means yours too! Do you really know how satisfied your customers are? We can determine the customer satisfaction, loyalty, and retention for your products and services – all based on customer surveys. With our "Approved Customer Satisfaction" mark, you can now document the quality of what you offer – and your company’s high level of customer focus. So, give your competitors a clear signal of the high standards you provide.

Benefits at a Glance

With market research on customer loyalty and customer retention from TÜV Rheinland, you can:

  • Identify where you can improve and ways of increasing customer satisfaction and customer loyalty
  • Boost confidence in your products and services and gain a competitive lead – through a neutral seal of approval from TÜV Rheinland.
  • Create transparency – by publishing survey information on our Web site and linking to yours
  • Benefit from our years of experience in market research, for example in the automotive industry, telecommunications, or utilities sector

Services for Increasing Customer Satisfaction

Our experts can provide support for analyzing and increasing customer loyalty and retention.

We can offer the following:

  • Survey of customer satisfaction in customer surveys, by telephone, e-mail, or in online surveys
  • Evaluation and reporting
  • Analysis of customer satisfaction over time, with so-called customer satisfaction monitoring or as a benchmark
  • Documentation of positive results with a certificate and the "Approved Customer Satisfaction" mark