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Travel and tourism
Standards for cruise ships, service quality, apartment buildings, wellness trips, medical wellness hotels and lots more besides.
Water quality inspection
Blue and clean: the water quality of the swimming pool is also tested by the experts from TÜV Rheinland as part of the quality management audit. The core features of the inspection include safety, service and hygiene as well as compliance with environmental protection standards and the efficiency of all operations within the hotel. The aim is to ensure the highest degree of quality and guest satisfaction. Photo: TÜV Rheinland
Food inspection safety
Inspections for food safety and hygiene standards in the kitchen form part of the mandatory criteria of any hotel auditing conducted by TÜV Rheinland. Photo: TÜV Rheinland
Hotel certification
TÜV Rheinland certifies hotels across the world. The core features of the inspection include safety, service and hygiene as well as compliance with environmental protection standards and the efficiency of all operations within the hotel. The aim is to ensure the highest degree of quality and guest satisfaction. Photo: TÜV Rheinland
Certification of hotels
TÜV Rheinland auditors also discuss the audit findings with service staff, giving advice on any potential room for improvement. Photo: TÜV Rheinland
Certification of hotels
In order to compile the audit report, the TÜV Rheinland auditors collate information, initially incognito, and then clarify matters of detail. They do this directly with reception, room service or catering staff, for example. Photo: TÜV Rheinland
Certification of hotels
Initially incognito and then as normal guests, TÜV Rheinland auditors check into hotels that are looking to obtain certification. Once they have used the hotel’s services as a guest on the first day, they will disclose their identity as auditors the following day. At this point, they will inspect behind the scenes. Photo: TÜV Rheinland
Certification of hotels
Initially incognito and then as normal guests, TÜV Rheinland auditors check into hotels that are looking to obtain certification. Once they have used the hotel’s services as a guest on the first day, they will disclose their identity as auditors the following day. At this point, they will inspect behind the scenes. Photo: TÜV Rheinland
Certification of hotels
For documentation and the concluding audit report, the auditors record all results and even take photographs. Photo: TÜV Rheinland
Certification of hotels
Whether it is a service quality check, an inspection of a health spa resort or a medical wellness facility, hotels seeking a certificate of quality approved by TÜV Rheinland must also be willing to allow the auditors to inspect under the pillows and beds. Photo: TÜV Rheinland
Certification of hotels
For documentation and the concluding audit report, the auditors record all results and even take photographs. Photo: TÜV Rheinland
Certification of hotels
All of the auditors’ findings are precisely documented, in order to be able to discuss and evaluate them afterwards with the management of the hotel in an equally precise way. Photo: TÜV Rheinland
Certification of hotels
The following are crucial in the inspection of the hotel: tidiness, hygiene and the condition both of the sanitary equipment in the rooms and of the premises as a whole. Here it is not only the structural condition and quality of the facilities, but also the standard of service that is under scrutiny. Photo: TÜV Rheinland
Certification of hotels
The following are crucial in the inspection of the hotel: tidiness, hygiene and the condition both of the sanitary equipment in the rooms and of the premises as a whole. Here it is not only the structural condition and quality of the facilities, but also the standard of service that is under scrutiny. Photo: TÜV Rheinland
Certification of hotels
The last step of the hotel audit is a discussion of the findings with the hotel manager. Finally, TÜV Rheinland compiles this detailed report and, in the event of a successful audit, issues the relevant certificate. This is how the Radisson SAS Hotel in Cologne, with its general manager, Jürgen Wirtz (pictured right), for example, was certified according to TÜV Rheinland’s Service Quality System in 2007. Photo: TÜV Rheinland
Certification of hotels
The last step of the hotel audit is a discussion of the findings with the hotel manager. Finally, TÜV Rheinland compiles this detailed report and, in the event of a successful audit, issues the relevant certificate. This is how the Radisson SAS Hotel in Cologne, with its general manager, Jürgen Wirtz (pictured right), for example, was certified according to TÜV Rheinland’s Service Quality System in 2007. Photo: TÜV Rheinland
Certification of hotels
Work, not relaxation: in the first part of the hotel audit, the specially trained auditors from TÜV Rheinland collate information, initially incognito. In hotels with such facilities, the spa area and spa services themselves must be tested, without the employees knowing that it forms the first part of the inspection. In designated health spa resorts, particular emphasis is placed on the quality of services. Photo: TÜV Rheinland
Certification of hotels
Inspections for food safety and hygiene standards in the kitchen form part of the mandatory criteria of any hotel auditing conducted by TÜV Rheinland. Photo: TÜV Rheinland
Hotel security
Access to the lift only available with guests’ room cards: This is one possibility of guaranteeing high security standards in hotels. TÜV Rheinland does certify hotels on the basis of security. Photo: TÜV Rheinland
Holiday destination South Africa
As a holiday destination, South Africa believes in quality standards for service and wellness facilities audited by TÜV Rheinland. By the end of 2008, the independent service provider for quality plans to issue certificates to around 100 providers of tourism services in the country, which will host the 2010 World Cup; these include hotels, local tour operators and wellness hotels. Photo: TÜV Rheinland
