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Service with distinction
Win over your guests
Your days are dedicated to providing guest with happy memories, both small and large. The tools of your trade: a relaxed atmosphere and the ability to anticipate your guests’ every need. Win over your guests through consistently excellent levels of service: the fixed quality criteria provided by TÜV Rheinland create the ideal framework.
Service Quality System: Good service should not be left to chance
No other management system enables you to integrate your customers’ requirements into company workflows as efficiently as the Service Quality System (SQS) from TÜV Rheinland. Which is why the Wellness-Hotels-Deutschland group, the Deutsche Medical Wellness Association, and a number of boarding houses also use parts of this standard.
The advantages at a glance
SQS certification provides you with:
- A recognized management system centered around your guest
- A method for reliably implementing high-quality services and further improving them over time
- An instrument for providing your staff with customer-oriented training
- A certificate that sets you apart from your competitors
For more detailed information, see:
Service Quality System
Mystery checks and site inspections: Testing day-to-day quality levels
Our inspectors go undercover and test your company from a guest’s perspective using criteria agreed with you in advance. We provide you with an individual evaluation and specific advice about improvements you may wish to consider.
