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• Retail industry
  • Certified Consulting Standards for the retail industry
  • Brand Risk Management
  • 50+ purchase quality
  • Inventory shrinkage
  • Evaluated customer satisfaction
  • Supplier audits
  • Mystery Shopping
  • Certified price stability
  • Certified complaint management
  • Service quality system
  • Trader audits

Mystery Shopping

Objectives

See your company through your customers’ eyes. Mystery shoppers can help you identify shortcomings in your processes, improve employee attentiveness, and prompt change. All of which will help you improve customer satisfaction.

Objective quality assessment

Mystery shopping is the only effective way to measure the quality of your services from an objective, customer-focused perspective. We use mystery shopping to gather qualitative and quantitative information, in addition to objective and subjective data about the point of sale and your employees.

A wide range of options

We offer a mystery shopping service for the following situations:

• In-store or phone-based purchases
• Online or mail-order purchases
• Situations that either do or do not result in a sale
• Purchases in specific stores, with specific employees, or at specific times of day
• Meetings between mystery shoppers and the salesperson immediately after the purchase
• Mystery shoppers acting as specialist or ‘average’ customers

It’s your choice

You tell us what you want to achieve with our mystery shopping service. You can:

• Test the competence and friendliness of your employees
• Assess your customer-facing processes
• Check whether products and services are presented in the best way possible
• Assess compliance with service and consulting standards

Standort

Germany
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