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Implementation of an IT Service Management System

Implementation of an IT service management system (process model based upon ITIL & BS 15000)

Initial situation/task definition

• Construction of a comprehensive, complete IT service management system.
• Expansion and/or optimisation of existing processes

Our services

• Exclusively developed process model, based on international standards ITIL and BS 15000
• Comprehensive IT service management framework consisting of proven methods, procedures and best practices defined by TÜV Secure iT
• Support in introducing, reviewing and improving IT service management processes.
  

Advantages

• Independent of the manufacturer and the product
• Modularly constructed comprehensive process model and framework
• Integral approach considers both business and technical processes.
  

Procedure

• Determining the inspection environment/workshop
• Establishing prioritised and individual IT service management processes on the basis of the process model
• Developing an individual IT Service Management System
• Plan, Build, Run

 

The result

• An implemented, structured IT service management system
• The organisation is able to independently operate the service management system and processes
• Increased employee awareness of IT service management quality

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Standort

Germany
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