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Consumer tips - Care establishments
In care homes or mobile care services with the mark "Quality test plus: care", as a patient or relative, you are able to rely on the quality of care. TÜV Rheinland awards certificates after an inspection based on a list of around 500 individual points. These concern the areas of care, hygiene, preventative treatment, customer satisfaction, personal development and quality management.
Quality test plus: care
During the inspection, TÜV experts shadow staff at the establishment in their day-to-day work. They also inspect the documentation and training of specialist staff. We determine customer satisfaction by carrying out surveys among the patients and their relatives.
