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  • Certified Consulting Standards for the retail industry
  • Brand Risk Management
  • 50+ purchase quality
  • Inventory shrinkage
  • Evaluated customer satisfaction
  • Supplier audits
  • Mystery Shopping
  • Certified price stability
  • Certified complaint management
  • Service quality system
  • Trader audits

Certified Consulting Standards for the retail industry

Objectives

Some of your competitors use low prices to position themselves in the market. However, bargain hunters are fickle customers. With our ‘Certified consulting standards’ certification, you will be given the means to retain your customer base, and attract new, loyal customers too; customers who appreciate the consulting services that you and your employees provide.

Friendly, competent, and personal

Qualified sales consultants are friendly; they hold their nerve, even in stressful situations, and cater to the specific needs of the customer. They know the products well and are able to find just what the customer is looking for. They remain professional even when dealing with complaints.

Great consultancy services guaranteed

The Consulting Standards certification helps ensure that your employees provide a consistently high standard of advice. We work with you to establish systematic consulting processes from the ground up:

• Helping you to choose the right people for the job
• Helping you create clear sales documentation
• Providing criteria for assessing sales meetings
• Helping you implement customer-focused complaints management

Standort

Germany
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