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Assessment/Certification of the IT Management System

Initial situation/task definition

• Evaluation of a problematic IT project
• Service sector requires in-depth findings about the quality of IT services.
• Certification of internal and external IT services

Our service

• In-depth assessments of selected IT service processes
• Vertical strengths/weaknesses analysis

Advantages

• Independent of the manufacturer and the product
• In-depth assessment of the quality of projects and areas of IT service management
• Detailed findings on the status quo of the processes assessed.
• Identification of the potential for optimisation
• Catalogue of measures for the effective and efficient improvement of processes

Procedure

• Workshop/scoping 
• Preparation and planning of the assessment
• Implementation
• Presentation of the results
• Optional: detailed report
• Improvement workshop
• Certification
• Monitoring

The result

• Certified statement on the efficiency of the process performance
• Catalogue of measures to further improve performance

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Germany
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